My Account

A Virgin Voyages account provides total access to your booking details and will keep you up to date on the latest news and announcements. To stay on top of all your details, simply log in to make payments, book add-ons and experiences and complete your "Ready to Sail" details before your trip.

If you create an account during the booking process, your booking will automatically be added to that account.

If you choose not to create an account during the booking process but want to create one later and add your booking, make sure to use the same exact first name, last name and email used during your booking. If this information is entered correctly, your booking will automatically populate in your account.

If you want to add a reservation or cabin to your account after your initial booking, please contact Sailor Services.

Use this link to create your Virgin Voyages account.

Sailors will have the ability to book dining experiences directly from our Virgin Voyages app, via My Account on VirginVoyages.com, or with Sailor Services starting 45 days before departure, and our Sailors booked in RockStar and Mega RockStar Quarters will have the ability to book starting 60 days before.

Our other onboard experiences such as spa, entertainment, and tattoos will be available to book once you’re on board. In the meantime, you can start planning your voyage by checking out our entertainment lineup in our Virgin Voyages app, and we will let booked Sailors know when pre-voyage bookings open up.

After logging into the Virgin Voyages App, you will be brought to a page where you can tap on, “Connect a booking.” From here, you will be able to input your details to connect your booking to the app.

Your web account and app accounts use the same system, so only one sign-up is needed. If you're having trouble logging in, try the following steps:

Use the Booking Reference option to sign in on the app.
Try signing up again using your email or a social media login, then claim your booking.

If you’re still unable to log in, please reach out to Sailor Services for assistance.

If you’re logged in but don’t see your reservation, it’s possible your booking is linked to a different email than the one you used to sign up. This can happen if:

A different email was used when booking your voyage
There was a typo in your email during registration
You signed up with Google, Apple, or Facebook, which may have created a separate account

To fix this, try claiming your booking via My Account Dashboard or via the Virgin Voyages App by entering your booking details. If you still don’t see it, please reach out to our Sailor Services Crew, and we’ll be happy to help get your account sorted.

You can claim your booking on the Web or the Virgin Voyages App. If you don’t see your reservation in your account, follow these steps to connect your booking via My Account on the web:

Swim over to VirginVoyages.com.
Click on the account icon (it looks like a person with a suitcase) at the top of the page.
In the drop-down menu, select “Sign in to your account.”
Sign in using your personal email address (preferably the one used for your booking, but it’s not required to connect a booking).
After signing in, you’ll land on your account information page—click “Connect a booking.”
Enter your last name, booking number, and date of birth, then submit.

Once your booking is connected, you should be able to see all your voyage details on the Virgin Voyages App and on VirginVoyages.com. If you have multiple accounts or any other web accounts, they will be deactivated after 24 hours.

Open your device’s App Store (Google Play Store for Android or Apple App Store for iOS) and search for “Virgin Voyages.” If an “Update” button appears, tap it to install the most recent version. If you see “Open,” you have the latest version.

First, double-check that you are using the correct login credentials (email and password). If you still can’t log in, try these steps:

Log in with your Booking Number: You will need your Booking Number, Last Name on the booking, Date of Birth, and the Voyage Date.
Test Login on the Website: If you’re having trouble with the app, try logging in at www.VirginVoyages.com. If you’re having trouble with the website, try the app. If the login works on one but not the other, double-check your credentials.
Clear Cookies and Temporary Files: Clearing these on your browser or within the app settings may resolve login issues.

If you still have issues logging in, please contact Sailor Services at 954-488-2955 for US Sailors, +44 (20) 30034919 for UK, or +61 (1800) 491708 for AUS for assistance.

You will need your Booking Number, Last Name on the booking, Date of Birth, and the Voyage Date you’re trying to access in order to log in with your booking number.

First, ensure you’re using the same login credentials for both the website and the app. If so, try clearing the cookies and temporary files on the platform where you’re experiencing issues.

If you still have login issues, please contact Sailor Services at 954-488-2955 for US Sailors, +44 (20) 30034919 for UK, or +61 (1800) 491708 for AUS for assistance.

Try resetting your password. You should receive a password reset email with detailed instructions.

If you still have login issues, please contact Sailor Services at 954-488-2955 for US Sailors, +44 (20) 30034919 for UK, or +61 (1800) 491708 for AUS for assistance.

No. Your login credentials are the same for both the Virgin Voyages Sailor App and the www.VirginVoyages.com website. If you don't have an account, you can create one on the website and then use those credentials in the app.

On your device, go to Settings, select Apps, and choose the Virgin Voyages app. Then, tap Storage & Cache, select Clear Cache, and if necessary, tap Clear Data (note: this may reset app settings and log you out).

Open your browser settings, navigate to “Privacy & Security”, and select “Clear Browsing Data” or “Cookies” and “Site Data”. Choose the time range, check the cookies option, and confirm the action.

If you’re unable to log in and suspect you have multiple accounts linked to your email, or if you share an email address with someone else, please contact our Sailor Services Crew at 954-488-2955 for US Sailors, +44 (20) 30034919 for UK, or +61 (1800) 491708 for AUS for assistance.