As we continue to navigate what’s going on in the world, we’ve made the decision to cancel our sailings from July 4th through September 17th, 2021 on Scarlet Lady. If your voyage has been impacted by this, please take a look at the details below so you can choose an offer that works best for you. Please note this only applies to our U.S. sailings.
For Sailors canceled for the first time:
Double Your Value Option
You’ll automatically be credited 200% in Future Voyage Credit of the amount you’ve paid to date toward your voyage fare, which you can apply to another sailing, rather than a refund** — which is double the value of your existing paid voyage fare. The FVC is valid for redemption up to a year after the original voyage start date for any sailing with open inventory through 2022.
Refund Option
Or if you'd prefer a refund, we'll refund everything paid along with a Future Voyage Credit equal to 25% of your existing paid voyage fare to be used on a future sailing.*
Given our high call volume, we recommend contacting our Sailor Services team by email as the fastest way to reach us. Please contact us anytime between now and May 27, 2021.
For Sailors cancelled more than once:
Your Full Future Voyage Credit:
Your full Future Voyage Credit will be restored to use toward a future sailing, and our standard cancellation policies will apply. The FVC is valid for redemption up to a year after the impacted voyage start date and can be applied to any sailing with open inventory through 2022.
*The double your value option will only apply to the amount that was actually paid, not any additional value credited to you.
**Taxes, fees, and pre-voyage sales will be fully refunded to your original form of payment within 30 days if paid in full.
