Virgin Voyages Help & Support for Itinerary Updates
Itinerary Updates
Why are the itineraries to and from Australia in 2024 and 2025 being canceled?
Ensuring the safety of our Sailors and Crew is our top priority. Due to ongoing concerns about the conflict in the Middle East, we've been closely monitoring the situation and consulting with global security experts. The potential for escalating tensions in the region poses a safety risk for our repositioning voyages in 2024 and 2025.
As a result, we have been left with no choice but to make changes to our voyage plans for Resilient Lady in 2024 and into 2025.
As a result, we have been left with no choice but to make changes to our voyage plans for Resilient Lady in 2024 and into 2025.
What are the options for Sailors booked on Resilient Lady impacted voyages?
Sailors booked on Resilient Lady voyages between October 20, 2024 - May 4, 2025, can choose to rebook any open voyage in the same cabin category (as long as it’s the same duration or less), and they’ll keep their previous promotion and price on the new voyage.
Sailors may also request a refund - or refunds will be automatically processed starting March 27th (or March 11th for Sailors residing in the UK or EEAU).
Sailors may also request a refund - or refunds will be automatically processed starting March 27th (or March 11th for Sailors residing in the UK or EEAU).
When will the Resilient Lady 2024-2025 voyages be released and where is she sailing to?
Resilient Lady will set sail from San Juan, Puerto Rico for the 2024/2025 winter season on 7, 8, 10, and 11-night voyages visiting epic destinations such as St. Maarten, St. Vincent, Colombia, and Dominica. These sailings will be available to book on February 26, 2024.
Are you covering Sailors’ costs for flights and hotel due to canceled voyages?
While we will not be covering costs for travel reimbursement, we recommend that Sailors check with their insurance provider for assistance with any flight and hotel expenses. Insurance providers will be able to guide Sailors through the process and provide the necessary support.