Virgin Voyages Help & Support for Loyalty Programs
Loyalty Programs
Do Level Upgrade amounts paid count for tokens?
Yes, Level Upgrade applies as voyage fare, therefore it counts towards receiving tokens.
How are Sailing Club perks earned?
It’s a breeze! The more you sail the more perks you earn.
Complete one eligible voyage and you’re automatically entered into the Sailing Club. Complete two voyages and you unlock Blue Extras to enjoy on your third voyage. After four completed voyages, you’ll unlock Deep Blue Extras to enjoy on your fifth.
Complete one eligible voyage and you’re automatically entered into the Sailing Club. Complete two voyages and you unlock Blue Extras to enjoy on your third voyage. After four completed voyages, you’ll unlock Deep Blue Extras to enjoy on your fifth.
What qualifies as an eligible voyage for the Sailing Club?
An eligible voyage is a full-fare sailing that hasn't used a discounted access key or other low-fare pricing methods (such as gifted cruises, comped casino cruises, or voyages bought with airline points). Reduced rate voyages and certain other booking types are not eligible to earn or receive perks. Please refer to the Terms and Conditions for information on combinability.
I’m a Sailing Club Member. How do I use my booking perks offer?
Sailing Club members are entitled to exclusive limited-time offers, which will be available periodically. We will communicate via email when these offers are available, with details about how to take advantage of the booking perk.
Where can I go to find information about how many qualifying voyages I’ve completed and what perks I should receive as part of the Sailing Club program?
Sailor Services (both shoreside and shipboard) along with the Future Voyage Sales team onboard can provide you with this information!
Does Virgin Voyages match loyalty status from other cruise lines?
Absolutely! With our Sailing Club Status Match program, we're rolling out the red carpet for Sailors already in selected other cruise loyalty programs. Just submit your proof of loyalty, book a voyage, and voilà! You're officially part of the Sailing Club, getting matched to receive Blue Extras and enjoying benefits from your very first voyage.
What is the Virgin Voyages Sailing Club and how do I join?
The Virgin Voyages Sailing Club is our exclusive perks program. Keep sailing to earn incredible perks onboard.
Where can I view my Sailing Club perks?
Visit our Sailing Club landing page to view all perks available through the program. If you’re not sure how many qualifying voyages you’ve completed, just contact our Sailor Services crew who can help!
Does Virgin Voyages have a rewards program?
Yes, Sailors become a part of the Virgin Voyages Sailing Club perks program after they sail once on an eligible paid voyage. Sailors may also qualify by supplying proof of loyalty status with another select cruise line through our Status Match program, which will unlock Blue Extras on their next booked voyage!
Do Access Key or free voyage fare bookings count towards Sailing Club program eligibility?
Access Key or free voyage fare bookings (past/future) do not qualify for Sailing Club eligibility. Any voyage booked using an Access Key does not contribute to the tally of voyages that are eligible to earn perks accrual, nor will Sailing Club members receive perks on Access Key or deeply discounted voyages.
