Virgin Voyages Help & Support for Shore Things

Not your average “stock tour” experiences, our Shore Things aim to connect Sailors to paths less traveled within each destination, providing access to local culture and discovery.

Sailors can book Shore Things by visiting the Discover tab on the Sailor App, logging into "My Account", chatting with our Sailor Services Crew or through their travel partner.

All Sailors will be able to book within 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access within 135 days.

You can pay for your Shore Things through the Virgin Voyages App, "My Account" on www.virginvoyages.com,  or by visiting us on board at the Sailor Services Desk on Deck 5.

All Sailors will have the ability to book shore excursions (which we like to call our "Shore Things") directly from our Sailor App, through the "My Account" section in www.virginvoyages.com, with our Sailor Services Crew or through a travel agent at least 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access to book within 135 days. Payment for Shore Things will be due at the time of booking.

Please visit this link for more information regarding Shore Things terms & conditions.

Sailors who wish to cancel a Shore Thing must do so 24 hours before the day it is scheduled. This can be done pre-voyage through the Virgin Voyages App, in the "My Account" section on www.virginvoyages.com, or by contacting Sailor Services. While on board, Sailors can also cancel before the 24-hour cancellation deadline by stopping at the Chart Room on Deck 7.

Sailors can reschedule a Shore Thing before the cancellation deadline (24 hours prior to service) unless otherwise noted in the description, which can be found in the Need to Know section in the Virgin Voyages App.