Virgin Voyages Help & Support

Ready-to-Sail is required information for every Sailor in a reservation and includes the following:  

• Legal name 
• Date of birth 
• Nationality
• Passport
• Email address
• Visa (if required)
• At some point, we will need proof of your vaccine card, but we’ll expand on that more shortly

Sailors can add/confirm Ready-to-Sail information through any of the following avenues:

• My Account
• Sailor App
• Contacting Sailor Services
• Contacting your travel professional

The Band is your room key, wallet, bar, and restaurant tab all in one — with just one, simple tap. When you arrive at the port and check-in at the terminal, you’ll be able to pick up The Band and start your vacation with digital (sea) breeze.

• My Account
• Sailor App

All Sailors must be at least 18 years old and fully vaccinated with a WHO or FDA approved vaccine against COVID-19.

To be fully vaccinated, you may need two shots of (some of the) COVID-19 vaccines:

• Two shots: If you get a COVID-19 vaccine that requires two shots, you are considered fully vaccinated two weeks after your second shot. Pfizer-BioNTech, Moderna, and Oxford/Astrazeneca COVID-19 vaccines require two shots
• One shot: If you get a COVID-19 vaccine that requires one shot, you are considered fully vaccinated two weeks after your shot. Johnson & Johnson’s Janssen COVID-19 vaccine only requires one shot

If it has been less than two weeks since your shot, or if you still need to get your second shot, you are considered not fully vaccinated and therefore will not be able to sail. 

Please head to our Sailor App to complete the health-check form at least 24 hours before embarkation. If this is not complete, we cannot let you board the ship.

As the world changes, we’re evolving our practices and testing protocols as well. So in light of that, Sailors are welcome to bring a negative COVID-19 test instead of testing at the terminal (either a PCR test: a polymerase chain reaction molecular test, commonly called a “PCR test” or “NAAT test”, or an Antigen Test, also called a rapid antigen test, or a lateral flow test) administered by a health professional in the 48 hours prior to boarding.

We encourage you to bring your own test results if possible so you can travel with peace of mind and significantly speed up your boarding process before hopping aboard our beautiful Scarlet Lady. However, we understand how busy life can be, and will continue to offer free testing at the terminal in the event that you are unable to test prior to arriving at the port.

If you’re able to bring your own negative COVID-19 test results, we will be accepting the following formats: a printed document, an email, a PDF or image of your certified results, or a telehealth/clinician application notification. We will not accept handwritten doctors notes, an image of a test cartridge, or a physical test cartridge.

Whether you are able to bring your own test results or you plan to test at the terminal, be sure to stick to the arrival time you pre-selected in the Sailor App during check-in.

Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. In order to do so, here’s what we’re doing and what we’ll need from you:

• Only fully vaccinated Sailors will be allowed to board — and your boarding date must be a full two weeks after your final shot in order to do so
• You must have your proof of vaccination (including brand and dates of doses) with you in order to come aboard
• We will have to deny boarding to any Sailor who has a positive COVID test result
• We will deny boarding to any Sailor whose response is “yes" at boarding to any COVID related questions 
• We will deny boarding if a member traveling in your group has a positive COVID test result
• We aim to sail with our entire crew fully vaccinated
• Our Crew is tested every 2 weeks per CDC standards
• Our Crew will wear masks, and we strongly advise that Sailors do so as well
• A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive

In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Head over to our Sailor App to sign the acknowledge form.

All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home.

When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship:

• Valid government-issued passport
• Proof of vaccination (including brand and dates of doses)

While we’ll leave the creative packing choices up to you, there are a few things we already have on board that you won’t need to bring along. 

• Money for tips
  • We're already taking care of the Crew. The tips are on us
• Hairdryer
  • We've got you (and your hair) covered there
• Power adapters
  • These are already provided in your cabin and/or suites
• Toiletries
  • Your cabin's well stocked with these
• Data roaming worries
  • There's complimentary WiFi on board, so you don’t need to check with your provider about data roaming charges

Again, we’ll leave the fun packing elements to your discretion (afterall, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them.

What to put in your carry-on:

• Your passport
• Your vaccine card
• Covid test results
• Anything you want to use right away. Swimwear, running shoes, party dress...

Suggestions for things to bring in your suitcase:

• Workout gear
• Comfy shoes for exploring the ship
• Quick dry sports top
• Reef-safe sunscreen
• Reusable water bottle
• Headphones
• Waterproof pouches for valuables
• Seasickness medicine
• Anti wrinkle spray
• Dry shampoo
• A Splash of red for Scarlet Night
• Swimsuit for the Retro-Glam pool party

On the day of your sail, please arrive at the terminal at your selected arrival slot. And for testing purposes, Sailors are now welcome to bring a negative COVID test result taken 48 hours prior to your arrival.

However, we understand how busy life can be, and will continue to offer free testing at the terminal in the event that you are unable to test prior to arriving at the port.

Once your result is verified, you’ll then check in, receive your Band, and board the ship.

Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132.

Below is a list of things you need or can book before you get on board:

• We’ll need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. You can do so on the Sailor App or by contacting Sailor Services
• Dinner reservations at our eateries are available for booking
• Shore Things are open and available for booking as well 

Below is a list of things you can only book once you’re on the ship:

• Redemption Spa and Thermal Suite services 
• Squid Ink appointments
• Lunch and breakfast reservations at our eateries
• Fitness classes 
• Onboard cabanas
• The Dry Dock appointments 
• Stubble and Groom appointments 
• Tune Up & Medi Spa services